What matters to you matters to us: Quality and Safety

Quality and safety are two key criteria consumers look at when seeking health care services. Several national organizations, including the Joint Commission and the Centers for Medicare and Medicaid Services (CMS), have set standards for how care should be given for certain commonly occurring medical conditions, and recently CMS began collecting information to measure patients' perceptions of their hospital experience.  At University Health Systems, we want you to see how we measure up against other health systems so you can make informed choices. That's why our hospitals regularly report to those national organizations on how we perform on quality measures and how our patients rate their care. 

Why is quality reporting important?
It can help you decide if you're going to receive safe and effective care at a particular hospital. UHS hospitals take part in the National Hospital Measures used to evaluate hospital performance on recommended treatments for heart attack, heart failure, pneumonia and infection prevention following surgery. These measures have been selected because they are among the most common and serious conditions that hospitals see.

Click one of the buttons below to go to the page that deals with a particular condition.

Why is patient experience reporting important?
How patients assess their experience is also useful information for anyone making a choice for hospital care. This assessment takes into account factors including  your  communications with the care team, their responsiveness to your needs, and other factors you can observe such as cleanliness. This information is captured through the national Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, survey.

Click the button below to see how patients rate their experience in a UHS hospital.

How to use this site
You'll find two graphs for each quality measure and HCAHPS indicator reported. The first compares the hospital's performance with state and national averages. The second shows the hospital's performance on the same standard for the most recent quarter that information is available. 

Note: CMS doesn't report quality measures on a medical condition if a hospital admits fewer than 25 patients with that condition. We take that same approach with the hospitals in our health system. HCAHPS does not have a minimum response. Data is always reported.

The pages you will find here show you how we stack up to national standards, and to other hospitals in our state. Simply click the name of a hospital to view its information.

Joint Commission Reports
The Joint Commission is an organization that accredits hospitals. The organization regularly performs surveys of hospitals and how they are performing. Click here to find out more about Joint Commission reports and view our latest results.